Listen-In, Barge, Whisper on a Call

Listen-In, Barge, Whisper on a Call


Info
Scope
Outlines how to Listen-In, Barge and Whisper into a call.
Alert
Requirements
  1. Office Manager Access to Manager Portal

Listen-In on a Call

  1. Log in to the Manager Portal
  2. Click the Home tab
  3. In the Current Active Calls select the Listen In icon next to the desired call
  4. A call to your device will initiate automatically, and a call pop-up will appear at the bottom of the Managers Portal

Barge in on a Call

  1. In the call pop-up from the Listen-In, click Join Call - This will add you to the call so both parties can hear you.

Whisper in on a Call

  1. In the call pop-up from the Listen-In, click Whisper - This will allow only the internal extension to hear you. You can only whisper to internal extensions.


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