International Calling
- All calls outside of the US and Canada must be prefixed with 011 followed by the full number including country code.
- International calling must be enabled for your user.
π FireComm International Calling
FireComm offers three tiers of international calling to balance security, cost control, and business flexibility.
By default, international calling is blocked for all users to protect against toll fraud and unauthorized charges.
Administrators can request access to one of the following plans through FireComm Support.
π How to Dial Internationally
To place an international call, dial:
011 + [Country Code] + [Phone Number]Example: 011 61 3 9669 4916 β connects to the Melbourne Weather & Time Institute (Australia).
The prefix 011 is required to route calls outside the U.S. Without it, the call will fail or return an error.
πΉ Light International Calling β Common Business Destinations
The Light International option enables calling to the most frequently used global regions.
A
- Argentina
- Australia
B
- Bangladesh
- Brazil
C
- Chile
- China
- Cyprus
- Czech Republic
D
- Denmark
F
- France
G
- Germany
- Greece
- Guam
H
- Hong Kong
- Hungary
I
- Iceland
- India
- Ireland
- Israel
- Italy
J
- Japan
L
- Luxembourg
M
- Malaysia
- Mexico
N
- New Zealand
P
- Poland
- Portugal
- Puerto Rico
R
- Romania
S
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
T
- Taiwan
- Thailand
U
- United Kingdom
- United States Virgin Islands
Overview: Perfect for organizations that occasionally make international calls to high-volume regions. To enable, contact FireComm Support.
πΈ Limited International Calling β Expanded Global Access
The Limited International option (also known as Full Coverage) includes all Light destinations plus additional countries worldwide.
A
- Albania
- Algeria
- Andorra
- Angola
- Argentina
- Armenia
- Aruba
- Austria
B
- Belarus
- Belgium
- Belize
- Benin
- Bosnia
- Botswana
- Brazil
- Bulgaria
- Burkina Faso
- Burundi
C
- Cameroon
- Canada
- Cape Verde
- Chad
- Costa Rica
- CΓ΄te dβIvoire (Ivory Coast)
- Croatia
- Cyprus
- Czech Republic
D
- Denmark
- Democratic Republic of Congo
E
- Egypt
- El Salvador
- Estonia
- Ethiopia
F
- Faroe Islands
- Finland
- France
G
- Germany
- Ghana
- Gibraltar
- Greece
- Guatemala
H
- Haiti
- Honduras
- Hungary
I
- Iceland
- Ireland
- Italy
K
- Kenya
L
- Latvia
- Lesotho
- Liberia
- Liechtenstein
- Lithuania
- Luxembourg
M
- Macedonia
- Malawi
- Mali
- Malta
- Mauritania
- Mauritius
- Mexico
- Moldova
- Monaco
- Montenegro
- Morocco
- Mozambique
N
- Namibia
- Netherlands
- Nicaragua
- Niger
- Nigeria
- Norway
P
- Panama
- Peru
- Poland
- Portugal
R
- Romania
- Rwanda
S
- Senegal
- Serbia
- Seychelles
- Slovakia
- Slovenia
- South Africa
- Spain
- Sudan
- Swaziland
- Sweden
- Switzerland
T
- Tanzania
U
- Uganda
- Ukraine
- United Kingdom
- United States
Z
- Zambia
- Zimbabwe
Overview: Includes all Light destinations plus broader coverage across Africa, Europe, and Latin America. Best for organizations with global clients or international offices. Contact FireComm Support to activate.
β« Permit All International Calling β Unrestricted Global Access
The Permit All option allows dialing to any international destination supported by the FireComm carrier network.
π Security Notice
This setting removes all restrictions on international calling. Itβs recommended only for organizations with active call monitoring and strict usage controls. Unauthorized or fraudulent activity may result in significant charges.
β Recommended Use
- Global enterprises requiring complete flexibility
- Administrative or testing environments
- Accounts using advanced SIP routing or call-code security
βοΈ Enable Permit All
Access must be manually approved by FireComm Support. Once enabled, it overrides Light and Limited restrictions.
π° Billing and Rates
International rates vary by destination and are billed per minute.
π§ Summary of Access Levels
| Plan | Coverage | Ideal For | Notes |
|---|---|---|---|
| Light International | Common business regions | SMBs, low volume | |
| Limited International | Global coverage | Multinational teams | Includes all Light destinations |
| Permit All | Unrestricted access | Advanced admins | High risk β requires approval |
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