Time Frames

Time Frames


Info
Scope
Outline creating time frames. Time frames are used in conjunction with Answering Rules to configure call routing.
Alert
Requirements
  1. Manager Portal Access
    1. Basic User - Create time frames for their user.
    2. Office Managers - Create time frames for users or account.

Create a Time Frame

Warning
Time Frame CANNOT contain the word "forward"
  1. Log in to the Manager Portal
  2. Click "Time Frames"
  3. Select Time Frame type
    1. Domain - Usable across the domain / account
    2. User - Time Frame for a specific user
  4. Click Add Time Frame
  5. Enter a descriptive name for the time frame
  6. Select the Time Frame type
  7. Configure options
  8. Click Save 

Time Frame Types

  1. Days of the Week

  2. Specific Dates

  3. Holidays

  4. Custom


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