The Essentials

The Essentials

Info
Scope
Essential information for using your FireComm service.
Alert
Requirements
  1. FireComm Account

Making Phone Calls

  1. Dialing a Phone Number
    1. FireComm utilizes 10-Digit Dialing for all non-international calls.
      1. (Area Code) Phone - Number (ex: (444) 555-1212)
    2. You do not have to dial a 1 for any domestic calls
    3. There is no prefix before calling a phone number.
  2. Dialing an Extension
    1. FireComm uses 3 or 4 digit extensions
    2. There is no prefix before calling an extension.

Hold vs Park

  1. Hold
    1. A hold can only be picked up from the device it was placed on.
  2. Park
    1. A park can be picked up from any device on the account.
    2. Park must be setup on the account to use.

Transferring Calls

Attended / Announced Transfer

This allows you to speak with the recipient before transferring them the call.
  1. While on an active call.
  2. Press the Transfer button.
    1. This will automatically place the active call on hold. 
  3. Dial the extension or phone number to transfer to.
  4. Press Send / Call to call
  5. Inform the recipient about the call you are transferring them.
  6. Press Transfer to transfer the call.

Blind / Quick Transfer

This transfers a call without speaking to the recipient about the call.
  1. While on an active call.
  2. Press the Transfer button.
    1. This will automatically place the call on hold.
  3. Dial the extension or phone number to transfer to.
  4. Press the Transfer button.

Transfer to Voicemail

This allows you to transfer a call directly to a users voicemail without ringing the user.
  1. While on an active call.
  2. Press the Transfer button.
    1. This will automatically place the call on hold.
  3. Dial 7 + extension of the user to transfer to the voicemail of.
    1. Ex: Extension 104 - Dial 7104
  4. Press the Transfer button