Popular Articles
Voicemail Menu
Scope This article covers the voicemail menu options when checking voicemail via phone. Requirements Extension with voicemail enabled Voicemail PIN for the extension Connecting to the Voicemail System From a desk phone To check voicemail for the ...
Configure Voicemail to Email
Scope How to setup voicemail to email. Requirements Access to Manager Portal To update other users - Office Manager access is needed Links Manager Portal Configure for Your User Log in to the Manager Portal. Click on your name at the top right ...
Glossary
A Analog In terms of telephony, Analog refers to any device which is not digital. This is usually in reference to a legacy telephony device. Analog Telephone Adapter (ATA) Analog telephone adaptor is the hardware device that connects a conventional ...
Star & Feature Codes
Scope Many features in the platform can be controlled by dialing the star key in conjunction with a 2 or 3 digit code. This is a listing of the default star and feature codes Star Codes Star Code Usage *** Dynamic Call Parking. Ringback not ...
STIR/SHAKEN Overview
Scope: Overview of the STIR/SHAKEN protocol and attestation levels Overview STIR/SHAKEN is a suite of protocols and framework intended to reduce fraudulent robocalls and illegal phone number spoofing. STIR/SHAKEN is a system that helps verify who is ...